Extended Stay America Premier Suites - Bluffton - Hilton Head

Business response:

Dear Guest, Thank you for choosing us. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' preferences regarding breakfast choices, which helps them determine future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management 

Business response:

Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize for the inconvenience of not having dressers for clothes and the kitchenette not being fully equipped. The kitchenware of your suite is kept at the front desk to ensure cleanliness and delivered on request. We are sorry if this was not known to you. On the positive side, we are glad that the bathroom and bed met your expectations. We'll take your feedback to enhance our amenities and ensure a better stay for future guests. Please return whenever you are in the area again.... read more

Business response:

Dear Guest,Thank you for sharing your experience. We’re pleased to know a solution was found upon your arrival, though we regret the confusion and inconvenience surrounding your booking. It's understandable how frustrating this must have been, and your comments are appreciated. They help us identify where communication can be improved. We hope you’ll consider staying with us again, and we look forward to offering a more seamless visit in the future.Sincerely,Hotel Management