Extended Stay America Premier Suites - Bluffton - Hilton Head

Business response:

Dear Chris, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Karen, We recognize the importance of first impressions, and providing fresh, clean accommodations is essential to setting the tone for a great stay. Therefore, we apologize for any oversights in the preparation of your room and will share these notes with our housekeeping team for review and action. On a positive note, we are glad that this did not prevent you from enjoying your stay, and we look forward to welcoming you back the next time your travels bring you to the area, where you can experience a better stay. Sinc... read more

Business response:

Dear Tamela, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area for your business. Sincerely, Hotel Management 

Business response:

Dear William, Thank you for your feedback! We’re pleased to hear that you found our staff friendly. However, we regret that our breakfast offerings did not meet your expectations. We appreciate your perspective and will take it into consideration as we continue to improve our services. Your input is valuable to us, and we continually seek ways to improve the guest experience. We hope to welcome you back for an even better stay in the future! Sincerely, Hotel Management