This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best but working on greatness! N/A can't say because they are working to improve I like it here staff is the best and I can say their working to getting better!
Exceptional
Pleasant
Exceptional
Exceptional
Good The front desk staff was rude and unaccommodating to our needs and to our need for an early check in due to our having children and the fact that we had traveled all night and needed rest. The stove in the kitchen barely worked and a 30 minutes dinner prep took nearly 2 hours. The room was big and had lots of comfort
Business response:
Dear Shandra, Thank you for sharing your feedback. We are glad to hear that you found the room spacious and comfortable. However, we sincerely apologize for the poor experience you had with our front desk staff and the challenges you faced when requesting an early check-in after a long night of travel. We also regret that the stove in your kitchen was not functioning properly. Your comments are very important to us, and we will review them with our team to ensure improvements are made in both customer service and maintenance... read more
Wonderful
Exceptional The guy at reception was extremely helpful
Good Just lil stuff Staff and convenience
Business response:
Dear Dwayne, Thank you for sharing your feedback and for highlighting both our staff and the convenience of our property. We are pleased to know that these aspects added positively to your stay. Your observations help us identify where we can continue improving. Thank you once again for choosing us, and we look forward to welcoming you back and providing an even more polished and enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,183 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.