Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.

Business response:

Dear Fernando, Thank you for your kind words! We are thrilled to hear you'd stay with us again despite the distance to your tournament. We understand how traffic can be a challenge, but we are glad the convenience of our location still made for a pleasant stay. We look forward to welcoming you back to Extended Stay America whenever your travels bring you this way again! Safe travels, and good luck with your future tournaments! Sincerely, Hotel Management 

Business response:

Dear Muir, Thank you for sharing your experience. While we’re pleased to know there were aspects of your visit you found worthwhile, we regret that the overall experience did not reflect the level of service we aim to provide. The delay upon arrival and the limited amenities should not have detracted from your stay. Your feedback has been shared with our team for review. We appreciate you letting us know and are sorry we missed the chance to deliver a more positive and welcoming experience. We hope you will consider giving u... read more

Business response:

Dear Brian, We’re so glad you had a great time during your visit! Knowing you felt at ease means a lot to us at Extended Stay America. While we understand the area can get a bit busy, we appreciate you making the most of your time with us. We hope you’ll return soon for another enjoyable and comfortable stay. Sincerely, Hotel Management