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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good The room was spacious and clean!
Business response:
Dear Raul, We appreciate the outstanding review. We are delighted that you loved your suite and found it spacious. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the city. Sincerely, Hotel Management
Enjoyable The room was spacious and clean!
Exceptional
Exceptional No dislikes Good location
Business response:
Dear Jonathan, Thank you for staying at Extended Stay America during your recent trip to the area. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Very Good
Very Good Bathtub paint was peeling giving it a moldy look other than that everything was good.
Exceptional
Good I didn't like the fact that the pull out bed was rusty and look dirty my granddaughter slept on the floor. I would like to know when do things like that get inspected. Because from the look of it, it hasn't been inspected in awhile. Location was great, check in was fast staff was helpful and friendly. I think I would stay again
Business response:
Dear Shelvia, Thank you for staying with us and providing your valuable feedback. We appreciate all comments, the positive as well as the ones that help us improve. Please accept our apologies for the issues with the sofa bed's cleanliness. Your review has been shared with our team, and we very much appreciate you bringing this to our attention. We would welcome another opportunity to provide you and your granddaughter with a better experience on a future stay. Sincerely, Hotel Management
Our stay was fine but not fabulous. There needs to be more luggage carts because people load them up and then just sit with their stuff on them. We had to lug all of our stuff out because the two luggage carts were being hoarded. Maybe get two more? The breakfast was decent as long as you got there early. Two of the days I went at 8:30 and it had clearly not been restocked. The rooms are nice and the bed was very comfortable.
Business response:
Dear Sheryl, Thank you for sharing your experience with us. We are glad to hear that you found the room comfortable and enjoyed a restful night. However, we are sorry for the disappointment caused. We also appreciate your helpful suggestions regarding the luggage carts and breakfast service. As for breakfast, we apologize for the lack of restocking later in the morning and will work with our team to ensure better consistency for all guests. Your feedback helps us improve, and we hope to provide a more seamless and satisfying... read more
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,200 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.