Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.

Business response:

Dear McDaniel, Thank you for sharing your experience with us. We are pleased you found the service welcoming and your accommodations in good condition. However, we are genuinely sorry that the condition of the sofa bed did not meet your expectations. Your feedback is essential and has been passed along to the appropriate team to address and improve upon. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Brenda, Thank you for your kind words regarding your recent stay at Extended Stay America. We are delighted to hear that you found our staff to be helpful and that we could assist you during your check-in. Your satisfaction is important to us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Khamida, We are grateful for your feedback and glad you chose our hotel for your visit. It is a pleasure to learn that you enjoyed our reasonable rates and great location. We are also pleased you found our rooms clean. However, we regret any discomfort caused by the odor you encountered. We continually strive to maintain a fresh and comfortable environment for all guests, and your comments are valued. We hope to welcome you again in the future and give you the excellent visit you deserve. Sincerely, Hotel Management