Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.

Business response:

Dear Shandra, Thank you for sharing your feedback. We are glad to hear that you found the room spacious and comfortable. However, we sincerely apologize for the poor experience you had with our front desk staff and the challenges you faced when requesting an early check-in after a long night of travel. We also regret that the stove in your kitchen was not functioning properly. Your comments are very important to us, and we will review them with our team to ensure improvements are made in both customer service and maintenance... read more

Business response:

Dear Dwayne, Thank you for sharing your feedback and for highlighting both our staff and the convenience of our property. We are pleased to know that these aspects added positively to your stay. Your observations help us identify where we can continue improving. Thank you once again for choosing us, and we look forward to welcoming you back and providing an even more polished and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Tynasia, Thank you for sharing your positive feedback with us. We are delighted to hear that you found our property clean and our staff friendly, as providing a welcoming and well-maintained environment is always our priority. Your kind words mean a lot to our team, and we truly appreciate you recognizing their efforts. We are committed to ensuring every guest enjoys a comfortable and pleasant stay, and it’s wonderful to know we succeeded during your visit. We look forward to welcoming you back and providing another gre... read more