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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Served its purpose Not clean. Roaches in room. Breakfast was sparse. Good location. Pet friendly.
Business response:
Dear Sandy, Thank you for choosing us. It is nice knowing you had a satisfactory time, were pleased with the pet-friendly facility, and enjoyed our location. Providing clean and bug-free rooms is our primary motive. We are sorry if this did not prove true in your case, and we will discuss this with our housekeeping and pest control team for further review and action. Further, our breakfast choices were not to your expectations, and your remarks are vital for future improvements and are passed on to the concerned team. Please... read more
Completely adequate, fit our purposes for a good cost. This is not a pretty place, extremely plain, with no pretense of any elegance whatsoever. The "included breakfast" contained almost nothing -- a few packages of instant oatmeal and a coffee pot (but no decaf). The in-room kitchen (which we, thankfully, did not use) contained absolutely nothing (meaning really nothing) in the way of pots & pans, silverware, dishware, condiments, etc. The kitchen cabinets were completely bare. Not sure how folks use something like that... ... read more
Business response:
Dear Hardin, Thank you for sharing your experience. We're glad to hear that our accommodations suited your needs effectively and that you found the room spacious and the bed comfortable. Your feedback regarding the breakfast offerings and kitchen amenities is noted, and we appreciate your insights. We strive to provide a practical and cost-effective stay option for our guests. Should you choose to stay with us again, we hope to exceed your expectations in all aspects of your visit. Sincerely, Hotel Management
Very Good
Pleasant
Was great Nothing Everything
Business response:
Dear Shanay, Thank you for your feedback on Extended Stay America. We are delighted you had a great experience and found everything satisfactory. Your positive comments are greatly appreciated and will be shared with our team. We strive to provide exceptional service and a comfortable stay for all our guests. We look forward to welcoming you back in the future. Sincerely, Hotel Management
Good
Good
Good
Exceptional
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.