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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant The issue was we stayed for 4 days and the first day the people upstairs were an little heavy footed to say t been least. We called after it continued all day and into the night and were told "yea, they have 3 kids an a dog" ok cool, at least for the night. Next morning it sounded like the Panthers were practicing upstairs ALL DAY an again into the night. So we called the desk again an the noise stopped and not a peep. We though oh good maybe they moved them to another room or something, only to wake up to more of t... read more
Business response:
Dear BadLiver, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We apologize for the noise issues you experienced. On rare occasions, guests who do not adhere to the property rules concerning noise disrupt sleep and annoy all those in the immediate vicinity. We regret not being able to resolve this for you while you were still with us. We are evaluating the instances you mentioned as we are committed to offering better service for o... read more
Exceptional
great place to stay just the smell of weed was overwhelming the whole floor we stayed on smelled like weed and the bed needed some more pillows they flattened the moment you laid on them. clean room and bathrooms. staff was extremely helpful and friendly.
Exceptional
Exceptional
i would highly recommend staying at the Extender Stay on Pineville-Mathews rd. the breakfast was the bare minimal it teally was exceptionly clean and the staff coukdnot do enough for you
Business response:
Dear jeanette, It was our pleasure having you as our guest at Extended Stay America. Thank you for sharing your review with other travelers and for the recommendation. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
Good limpeza do quarto (chao sujo). praticidade
Business response:
Dear Daniel, thank you for being our guest. We are glad that you have a pleasant stay. However, we are sorry our housekeeping staff overlooked some areas in your room which does not meet our standards. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Very Good
Wonderful
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.6 star rating with 773 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.