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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really great service
It was an okay stay. I had issues with the keycards not working after one night in addition to difficulty checking in after reserving rooms online.
Business response:
Dear Mary, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during check-in. We understand how important it is to have a smooth and hassle-free experience, and we appreciate your patience. Regarding the key card issue, we are grateful you brought it to our attention. Our maintenance team will be notified to ensure it functions properly moving forward. We value your comments and are committed to providing a more seamless experience on your next visit. We look forward to welcoming you bac... read more
Everything about it is hassle free, clean, and nice.
Business response:
Dear Jessica, Thank you for staying at Extended Stay America and for your kind review! We are delighted to know that your stay was hassle-free and enjoyable. Our team is committed to providing clean and comfortable accommodations, and we are happy to see that reflected in your experience. We look forward to welcoming you back soon!Sincerely,Hotel Management
Location
Not too bad This stay was much better than the last time we stayed at an Extended Stay. The entire property seemed to be brand new. Very clean and tons of amenities. My only issue was booking my room and not being notified during check in that they were putting us into a handicap room. Bathroom was super small. It was late when we finally settled into our room and we didn't notice until the morning that the pillow cases were visibly stained. We were also placed adjacent to the ice machine, so we had to listen to that all nig... read more
Business response:
Dear Kristel,Thank you for your detailed feedback. We are glad you found the property clean, with plenty of amenities, and the bed was comfortable. However, we sincerely apologize for the inconvenience caused by the unexpected room type, the noise from the ice machine, and the issues with the linens. Your comments regarding the room arrangement and furnishings are very valuable to us, and we will review them to better meet our guests' expectations. We regret the disturbance you experienced and are working to enhance our comm... read more
It was okay for the cost
Business response:
Dear Sandra,Thank you for sharing your feedback! We are pleased to know that your stay at Extended Stay America met your expectations for value. We hope to welcome you back and make your next visit more enjoyable.Sincerely,Hotel Management
the staff was very helpful and accommodating 😁
Business response:
Dear Jenna, Thank you for staying at Extended Stay America! We are delighted that our team made your stay enjoyable with their helpful and accommodating service. Providing a welcoming and supportive environment is our priority, and we are pleased to know we succeeded. We look forward to welcoming you back soon for another comfortable stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.