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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay This was only a one night stay so it was okay enough for the night. The hotel room was pretty nice and appeared clean until we took showers. When we got out of the show I noticed just how dirty the floor was. Then, after I was now aware of the floor I noticed by the bed closest to the window there was something spilled that no body had cleaned for awhile. Also, the bathroom door has black grime on the surface of both sides of the door. So, that was kind of gross. I hated that the mirror next to the bathroom was directly... read more
Business response:
Dear Janice, Thank you for your feedback. We sincerely apologize for the cleanliness concerns you encountered during your stay. While we’re glad you found the room generally nice, the issues you noted with the floor and bathroom door are unacceptable and not reflective of our standards. We are addressing these matters with our housekeeping team to ensure better attention to detail. Your comment about the layout is also noted for consideration in future improvements. We appreciate your honesty and hope you’ll give us another ... read more
When I checked in I didn't get a key to my room so every time I left my room I either had to leave my door open or I had to go get staff to walk me back up to my room every time I left out my room so that they could let me out back in so certain times my things were unprotected so I really didn't appreciate that it wasn't stopped with tissue so I had to go downstairs and get tissue hopefully my next experience will be better the vending machine sucks it gave me a pop when I was trying to get noodles on top of it being very e... read more
Business response:
Dear Chezaley,Thank you for taking the time to evaluate our hotel. We regret that you encountered issues with your room key and understand how inconvenient this must have been for you. Additionally, we take feedback regarding our vending machines seriously and will review the product selection and pricing to improve future offerings. Your comfort and satisfaction are important to us, and we aim to provide a better stay during your next visit.Sincerely,Hotel Management
Great place to stay! Staff are amazing! Room was clean and quiet.
This a good hotel i just wish they hot water was actually hot because when you shower its very lukewarm water.
Business response:
Dear Jae, Thank you for sharing your feedback. We are delighted to know you had a good stay at Extended Stay America. We apologize for the water temperature not meeting your expectations, and we will review this with our team. We appreciate your understanding and look forward to welcoming you back soon for an even better experience.Sincerely,Hotel Management
The room was amazing!
Second hand smoke all in the room
Business response:
Dear Leonard, Thank you for sharing your experience. Please accept our apologies for the disruption caused by smoke in your room. While smoking is permitted in designated areas, it should never affect our non-smoking guests. Your feedback is invaluable, and we will share it with our team to help prevent such occurrences in the future. We appreciate you for bringing this to our attention. We look forward to the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Hospitality
Business response:
Thank you, Lola! We are delighted that our hospitality made such a positive impression during your stay at Extended Stay America. Our team takes great pride in creating a warm and welcoming experience, and it’s wonderful to know we succeeded. We look forward to the pleasure of hosting you again in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.