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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and staff were welcoming. Luckily we were able to check in early.
The pictures on the Expedia website are a little misleading. This hotel is quite tired and is badly in need of updates. I guess if your expectations are low, then this would be something that would be suitable.
Business response:
Dear Guest, We understand that certain aspects of the property did not meet your expectations, and we appreciate your honest feedback. Guest comfort and a welcoming environment are very important, and your observations help guide ongoing improvements. It’s also encouraging to hear that the accommodations still met some basic needs during your stay. Your comments are valuable, and we will share them carefully with our team as we continue working to enhance the overall guest experience. We hope future visits can provide a more... read more
Great customer service
Business response:
Dear Guest, We are so glad our team made such a positive impression during your stay. Creating a welcoming and attentive experience is always our goal. Thank you for taking the time to share your feedback. Everyone at Extended Stay America truly appreciates your kind words and looks forward to welcoming you back again soon. Sincerely, Hotel Management
The room was clean enough, it was definitely in rough shape, and the hallways were pretty dirty. The ladies that checked us in and out were friendly and pleasant.
Business response:
Dear Guest, We appreciate you taking the time to share your feedback and are grateful for your kind comments regarding the team members who assisted you during arrival and departure. We are pleased they made a positive impression. However, we regret that aspects of the overall condition did not meet expectations. Your observations regarding upkeep have been shared with our leadership team, as maintaining a welcoming and well-presented environment is very important to us. We are actively working on improvements and refinement... read more
Ok
The room looks old and in poor condition. Some of the plates surrounding the electrical outlets were broken. No USB ports. The continental breakfast offered was meager. However, the staff was courteous when I checked in and checked out;
Business response:
Dear Guest, We are pleased that our staff made a positive impression with their courteous service, as creating a welcoming environment is very important to us. We also appreciate your detailed observations regarding the room condition and the limited breakfast offerings. These concerns have been shared with our team to guide improvements in maintenance and overall guest convenience. Feedback like yours is invaluable in helping us enhance every aspect of your stay, and we hope to provide a more comfortable and satisfying expe... read more
The facility was average. The staff was great. The room was clean but I found the shower faucet a bit unusual and even after 2 days I was still unsure of how to adjust the faucet to receive the warm water. I did not experience any of the amenities.
Business response:
Dear Guest, We appreciate you sharing your experience at Extended Stay America. We are glad our team made a strong impression, and the space met expectations for comfort. We also understand how unfamiliar fixtures can be confusing, and your feedback helps us identify where we could improve. If you have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. Thank you for bringing this to our attention. We hope to welcome you back again with... read more
Front desk staff were very nice. Housekeeping staff were not pleasant and unhelpful. Hallway carpets were dirty with trash on the floor. We had to run the AC constantly or the room stunk. The dresser drawers stuck/didn’t close. The room is bare bones. Bathtub and shower curtain were stained. Water pressure in the shower was non existent. Would not stay again.
Business response:
Dear Guest, We understand that several aspects of your stay did not meet your expectations, including room condition and cleanliness. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement. At the same time, we’re glad our front desk team provided helpful and welcoming service during your visit. Your feedback is valuable, and we will share it carefully to enhance the experience for future guests. We hope that future stays can provide a more comfortable and satisfying visit. ... read more
The listing is inaccurate. There is no pool or shuttle service. The bed was about as comfortable as sleeping on concrete. There is a cooktop and microwave but no pots, pans, plates, silverware, etc. I will not recommend this hotel and will not stay there again.
Business response:
Dear Guest, We would like to express our sincere apologies for any miscommunication or frustration you may have experienced regarding our amenities. It is never our intention to mislead you. Our front desk team is committed to clearly communicating the details of our amenities during check-in, and we are truly sorry that this was not reflected in your experience. To maintain a high standard of cleanliness for all our guests, we store the dishware at the front desk and are pleased to deliver it directly to your suite upon req... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,684 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.