Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Dear Gustavo, Thank you for your feedback. We're pleased to hear that you found our reception fast and efficient. We apologize for any inconvenience caused by the lack of Spanish-speaking staff at check-in. We are committed to improving our language support to better assist all our guests. Your comments are valuable and will help us enhance our services. We look forward to providing you with an even better experience at Extended Stay America on your next visit. Sincerely,Hotel Management 

Business response:

Dear FRANK, Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location and received friendly treatment from our staff. Providing convenience and hospitality is our priority, and we're delighted that you found nearby amenities such as eateries, Publix, and CVS convenient. Your kind words inspire us to continue delivering exceptional service. We look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear vladimir, Thank you for your feedback. We apologize if our facilities did not meet your expectations during your stay. Ensuring a comfortable and inviting atmosphere is important to us, and we are continuously working on improvements. Your comments are valuable as they help us prioritize areas for renovation and enhancement. We appreciate your input and hope to have the opportunity to provide you with an upgraded experience in the future. Sincerely,Hotel Management