Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your visit fell short of expectations due to the lack of assistance and flexibility when you needed support. We understand how important it is to have responsive staff available, especially during urgent situations, and we regret the inconvenience this caused. Your comments have been shared with our leadership team to ensure greater attentiveness and responsiveness moving forward. We appreciate you bringing this to our attention and hope we’ll ... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your interaction at the front desk did not feel as welcoming as it should have been. Providing courteous and attentive service is important to us, and your comments will be reviewed with the team to ensure better communication moving forward. We’re glad to know the cleanliness met your expectations, and we hope to have the chance to offer a warmer and more positive visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. We’re delighted to know you had an enjoyable time with us. We strive to create a welcoming environment where guests can unwind comfortably, and it’s great to know we succeeded during your time here. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the absence of cookware in your suite and for any lack of clarity regarding our dishware policy. To uphold the highest standards of cleanliness, kitchen items are available at the front desk and provided upon request. We regret if this was not clearly communicated during check-in. Your comments have been shared with our team for improvement, and we hope to deliver a more seamless experience on your next stay. Since... read more

Business response:

Dear Guest, Thank you for choosing us and taking the time to share your feedback. We are thrilled to hear that our front desk team provided helpful recommendations and made a positive impression during your visit. Your kind words will be shared with our staff as encouragement for their attentiveness and service. We truly appreciate your comments and look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that our team provided friendly and helpful service during your visit. However, we sincerely regret that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities, and your observations have been shared with the management team for attention. We appreciate your feedback and hope to welcome you back for a much-improved stay in the future. Sincerely Hotel Management