This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great but the room was less than clean or in good shape. Stains on towels, curtain and less than clean bathroom. A washcloth was found hanging on the shower curtain bar.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that our team provided friendly and helpful service during your visit. However, we sincerely regret that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities, and your observations have been shared with the management team for attention. We appreciate your feedback and hope to welcome you back for a much-improved stay in the future. Sincerely Hotel Management
Upon check-in, front desk staff (Shaniqua) was excellent, Friendly & helpful. The room as extremely basic. No extra pillows, no blankets (just the sheets on the bed), no dishes, bowls, glasses, pots/pans, etc for the little kitchen area and NO coffee maker. Never stayed at “Extended Stay America” before so not sure if this is standard but I don’t know how someone can stay in a place that has nothing to offer customers. There were 2 small plastic glasses and the bathroom and that’s it! In fairness, perhaps if we were staying ... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback with us. We’re pleased to hear that our front desk associate made a positive impression through her warm and helpful service. However, we’re truly sorry that the in-room setup and amenities did not meet your expectations. Your observations regarding the furnishings and kitchen provisions have been noted and will be reviewed with our team to ensure a more comfortable and complete guest experience. We appreciate your understanding and constructive comments, which help us... read more
Business response:
Thank you so much for your awesome feedback. It would be our pleasure to serve you again
Clean room .
Business response:
Dear Guest, Thank you for taking the time to review your time with us at Extended Stay America. We’re glad to know that your visit was overall positive and that you found your room clean. We look forward to the pleasure of welcoming you back for another seamless and enjoyable stay. Sincerely, Hotel Management
The staff were very friendly
Buena ubicación y opciones para comer y compras
Business response:
Dear Guest, Thank you for your comments about our hotel location. We are glad that you appreciated our convenient location close to area restaurants and shopping. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management
Rooms are sub par best. Not very clean. The towels supplied need replacing. Musty order in room. Large hole the window screen. Nothing good to say about this establishment other than room rate for the area.
Business response:
Dear Guest, We are very sorry to hear that your visit did not meet expectations and that the condition of your accommodations affected your comfort. We understand how disappointing it can be when cleanliness and room upkeep fall short, and we sincerely apologize for the inconvenience this caused. Your feedback has been shared with our housekeeping and maintenance teams to help us address these concerns and ensure a more welcoming environment for future guests. We appreciate your comments regarding the value of the room rate ... read more
We thought the floor in the room was not as clean it should have been but other than that everything was great.
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,386 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.