Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Dear Guest, We are pleased to know that your visit began with such courteous and very helpful support. Feedback like this truly encourages the team at Extended Stay America. It is wonderful to hear that the assistance you received added ease to your stay. Thank you for taking the time to share your experience, and the team looks forward to welcoming you back whenever you are in the area again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that the suite offered ample space and was well-maintained, and we appreciate your kind words regarding the front desk team. At the same time, we regret that certain aspects of the property did not meet your expectations. Your observations about the amenities are being shared with the appropriate teams. We value your feedback and hope to welcome you back for an improved visit. Sincerely, HotelManagement 

Business response:

Dear Guest, Thank you for taking a moment to share your heartwarming review. We’re delighted to know our team made such a positive impression during your visit — warm and attentive service is something we truly take pride in. It’s wonderful to hear their courtesy helped create a comfortable experience for you, and we’ll surely share your kind words with them. Thank you for choosing Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite comfortable. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you once more for your review, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your visit fell short of expectations due to the lack of assistance and flexibility when you needed support. We understand how important it is to have responsive staff available, especially during urgent situations, and we regret the inconvenience this caused. Your comments have been shared with our leadership team to ensure greater attentiveness and responsiveness moving forward. We appreciate you bringing this to our attention and hope we’ll ... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management