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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheep
Front desk staff seemed irritated when asked a question. Overall cleanliness was good.
Business response:
Dear Guest, We’re sorry to hear that your interaction at the front desk did not feel as welcoming as it should have been. Providing courteous and attentive service is important to us, and your comments will be reviewed with the team to ensure better communication moving forward. We’re glad to know the cleanliness met your expectations, and we hope to have the chance to offer a warmer and more positive visit in the future. Sincerely, Hotel Management
Staff
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. We’re delighted to know you had an enjoyable time with us. We strive to create a welcoming environment where guests can unwind comfortably, and it’s great to know we succeeded during your time here. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
there wasn't any cooking pans in the kitchen
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the absence of cookware in your suite and for any lack of clarity regarding our dishware policy. To uphold the highest standards of cleanliness, kitchen items are available at the front desk and provided upon request. We regret if this was not clearly communicated during check-in. Your comments have been shared with our team for improvement, and we hope to deliver a more seamless experience on your next stay. Since... read more
Well there were a few thing that was not so good but hey mainly, the friendliness of the staff. They were so helpful. The rooms were all right. Basically we enjoyed our stay at the end of the day. It was good.
Man at front desk was very helpful and suggested a few nearby restaurants.
Business response:
Dear Guest, Thank you for choosing us and taking the time to share your feedback. We are thrilled to hear that our front desk team provided helpful recommendations and made a positive impression during your visit. Your kind words will be shared with our staff as encouragement for their attentiveness and service. We truly appreciate your comments and look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management
Staff was great but the room was less than clean or in good shape. Stains on towels, curtain and less than clean bathroom. A washcloth was found hanging on the shower curtain bar.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that our team provided friendly and helpful service during your visit. However, we sincerely regret that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities, and your observations have been shared with the management team for attention. We appreciate your feedback and hope to welcome you back for a much-improved stay in the future. Sincerely Hotel Management
Upon check-in, front desk staff (Shaniqua) was excellent, Friendly & helpful. The room as extremely basic. No extra pillows, no blankets (just the sheets on the bed), no dishes, bowls, glasses, pots/pans, etc for the little kitchen area and NO coffee maker. Never stayed at “Extended Stay America” before so not sure if this is standard but I don’t know how someone can stay in a place that has nothing to offer customers. There were 2 small plastic glasses and the bathroom and that’s it! In fairness, perhaps if we were staying ... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback with us. We’re pleased to hear that our front desk associate made a positive impression through her warm and helpful service. However, we’re truly sorry that the in-room setup and amenities did not meet your expectations. Your observations regarding the furnishings and kitchen provisions have been noted and will be reviewed with our team to ensure a more comfortable and complete guest experience. We appreciate your understanding and constructive comments, which help us... read more
Business response:
Thank you so much for your awesome feedback. It would be our pleasure to serve you again
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,837 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.