Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Dear Guest,Thank you for sharing your thoughts. We are truly grateful for your continued visits and are pleased to hear that our team again left a positive impression. However, we regret that your most recent stay did not fully meet your expectations. Your feedback is important and will be reviewed carefully to help us grow. We hope to welcome you back in the future for a more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your experience at our hotel. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests’ wishes regarding breakfast choices, which assists them in determining future options. Your comment regarding the bed is appreciated. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request... read more

Business response:

Dear Guest,We are sorry to hear that the water pressure was not up to your expectations during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We look forward to welcoming you back! Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for the wonderful review! We are thrilled you had such a positive experience with our service. It's always our goal to provide a welcoming and efficient environment for our guests. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America for another great stay!Sincerely,Hotel Management