Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Thank you for your detailed feedback. While we are glad to know you liked our courteous service, we are sorry for your disappointing experience. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not evident during your stay. All the concerns you have shared will be addressed with the appropriate team member so they can review and take necessary measures. We would love to regain your trust on your future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Loicet, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and your spotless, comfortable room. However, we regret your disappointment with our breakfast and that it did not live up to your expectations. Based on your comments, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you also for your feedback, and we hope you will consider to revisit us. Sin... read more

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay at Extended Stay America. We are glad to know you were pleased with the service you received from our associates and that overall you had a pleasant time while you were here. We appreciate your observations and hope to see you again soon. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for choosing Extended Stay America. We are glad you liked our rooms and the well-equipped kitchen we offer. We have also shared your comments about the elevators with our maintenance team to make sure it is working correctly. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management 

Business response:

Dianne, thank you for being our guest at Extended Stay America. We regret that you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management