Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Patrick, thank you for staying at Extended Stay America. We are happy to know you enjoyed our cozy beds and had a pleasant time with us. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our well-kept property and had a pleasant time with us. Please know, our kitchenware and in-room amenities are kept at the front desk and are complimentary. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Monika, thank you for reviewing your visit to our hotel. Although you liked certain aspects of your stay with us, we apologize for the poor service delivered by our front office team and the cleanliness issue you had in your room. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest a 100% satisfaction with our service and rooms to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are glad you liked our location and that you experienced a comfortable night's sleep in your cozy bed. However, we apologize for the issues you had in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. It was a pleasure serving you, and we look forward to welcoming you back for an exceptional stay. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Terri, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management