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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel should not be available for booking on hotel websites. It’s a low income apartment option tourist trapping people heading on cruises. It was infested with cockroaches, everything was moldy, rusted and the poorest quality. The pillows were completely flat, towels very small and stained. We reported the roach problem to the manager letting him know we saw multiple roaches in the room and we he said nothing and wouldn’t even look at us. Horrible experience. I feel disgusting having stayed there.
Business response:
Dear Guest, We’re truly sorry to hear about the experience you described. The concerns you’ve raised regarding the overall condition of the accommodation and the lack of acknowledgment when you brought matters to our attention are very troubling to us, as this is not the level of care or attention we aim to provide. Your remarks have been shared with our team to ensure that we give greater attention to room preparation and overall attentiveness. We hope you will allow us another opportunity to provide astay that reflects the... read more
Mold in my room, i immediately checkout out and left.
Business response:
Dear Guest, We sincerely apologize for the concern you experienced during your stay. The issue you mentioned is far from the environment we strive to maintain, and your comments have been shared with our maintenance and housekeeping teams for immediate review and corrective action. We regret that this situation prompted an early departure and appreciate you taking the time to bring it to our attention so we can ensure better quality and comfort for future guests. We hope you’ll consider giving us another opportunity to provi... read more
Son un asco las áreas comunes
Business response:
Dear Guest, Please accept our sincere apologies for any discomfort caused by the condition of our common areas during your stay. Your feedback has been shared with our housekeeping team to reinforce attention to cleanliness and maintenance in these areas, ensuring a more comfortable environment for all guests. We hope you will allow us another opportunity to provide a stay that better reflects the quality and comfort we strive to maintain. Sincerely, Hotel Management
The room was notably not clean in several areas and the amenities are not nearly as nice as presented in their website. The front desk staff was disengaged and acted like we were imposing on him.
Business response:
Dear Guest, We are very sorry to learn that your visit did not reflect the high standards we strive to uphold. The conditions and service you described do not represent the experience we aim to provide our guests. Your feedback regarding both the presentation and staff interaction has been shared with the management team for immediate improvements. We sincerely appreciate you bringing this to our attention and hope for the opportunity to offer you a much-improved stay in the future. Sincerely Hotel Management
The air conditioning not good
Business response:
Dear Guest, We are sorry to hear that the air conditioning did not meet your expectations during your stay. We understand how important a comfortable room temperature is for a relaxing time, and we regret any inconvenience this may have caused. Your feedback has been shared with our maintenance team to help guide improvements and ensure guests enjoy a more comfortable environment in the future. Thank you for bringing this to our attention, and we hope you will consider staying with us again for a more pleasant visit. Sincere... read more
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Business response:
Dear DANIELA, Thank you for taking the time to share your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Beware Half the parking lot was closed off due to repaving, wish that was told to us as parking was awful. Entire facility smelled of weed every floor and the elevators. Beds were so hard and the shower dripped the entire time. Was told I would be able to park for cruise and was never asked nor offered to extend parking so I had to leave and find somewhere else to park for the week.
Business response:
Dear David, Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced with parking and the overall atmosphere of the facility. We also regret the maintenance concerns and the discomfort in your room, as we understand how frustrating that must have been. Your feedback is valuable in helping us identify areas for improvement, and we’ll be reviewing these matters with our team. While we know that this stay did not meet all of your expectations, we are hopeful for another opportun... read more
Whew … Didn’t get the room I booked . When I got in there the previous persons wash cloth and pubic hairs were in the bathroom and the tub was oily …. The room was funky but ig that’s what you get for the price ….
At 2:30 in the morning, I was woken up by someone screaming down the hallways and banging on the doors and it sounded like someone was being murdered. The fire alarms were sounding off for what seemed like 10 minutes. The police were called and were able to subdue the situation. We were not able to sleep well at all after that. At 4:30am you can hear the beeping of trash trucks working and the banging of trash containers. Overall the experience was horrifying and traumatizing.
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.