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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In my shower was a used, dirty wash rag - I checked in around 12:30a and showered right away, super tired not realizing - the next day I woke up and showered again to wash my hair and realized the disgusting rag. Never again!
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We deeply regret the experience you encountered during your stay, and we sincerely apologize for the oversight in your accommodation. Your comfort and trust are extremely important to us, and this does not reflect the standards we aim to uphold. We value your feedback and hope you'll consider giving us another opportunity to provide a visit that meets your expectations.Sincerely,Hotel Management
Not in good conditions. I have two kids and Im scared with the cleanliness.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them as an opportunity to improve our guest experience. We hope you will revisit the area with your kids next time to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
We arrived very late due to a delayed flight but we had previously been assured as long as we checked in by 2am we were ok. After landing we called multiple times to confirm that we were still on our way, but the phone just rang every time. We took our chances and taxied to the property. However nobody was around to let us in. We called the front desk with the phone by the door and still no answer. We called the reservation line and they said we could wait longer or we could go to another location. Someone did eventually let... read more
Business response:
Dear Guest,We sincerely apologize for the distress and inconvenience you experienced during your late arrival. Your frustration is completely understandable, especially after being assured of a check-in window and then facing unresponsiveness upon arrival. We recognize how unsettling it must have been to wait so long without clear communication or support. While some delays can occur unexpectedly, we deeply regret that our team was not available when you needed assistance the most. Please know that this situation does not re... read more
Ni playa ni atención
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize if your experience did not meet expectations, particularly regarding the service you received. While we are not located near a beach, we understand how important attentive and welcoming service is to every guest’s stay. Your comments have been shared with our team to help us improve. We appreciate you bringing this to our attention.Sincerely,Hotel Management
My air conditioner unit in room continued to leak the entire time i stayed. The floors were soaking wet. They had no way to accommodate. They also complained immensely when i asked fir additional towels to clean the mess. Never sent anyone to fix until i was walking out the door to check out. The room had rusted furniture on lamps and no charging ports in the room for phone. Never will come back very upset and not satisfied as i was here for business
Business response:
Dear Guest, We are truly sorry to hear about your disappointing experience and the discomfort it caused during your business stay. The leaking air conditioner, lack of timely assistance, and the condition of the room are unacceptable, and we sincerely apologize for the inconvenience. It’s especially concerning that your requests were not handled with the urgency and care they deserved. Your feedback has been shared with our team to ensure these issues are addressed promptly, as we are committed to improving both our faciliti... read more
After a long day of air travel it would be nice to have a cold beverage when you get to your room but unfortunately this hotel had no ice machine. For $200/night you would also expect the desk clerk to give you a granola bar even though you missed the cutoff time by five minutes. Hotel rates in Fort Lauderdale are ridiculously high. If staying the night before a cruise you probably would spend less with a room and taxi ride from MIA than the overpriced FLL hotels many of which have no airport shuttles.
Business response:
Dear Scott,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced upon arrival and understand how frustrating it must have been after a long day of travel. Your feedback regarding the absence of an ice machine and the missed opportunity for a simple refreshment has been noted, and we regret that our service did not meet your expectations. We also understand your concerns about value for price and the lack of transportation options. Please know that we are continuously w... read more
I have to be honest, we only stay here due to the price being cheaper than the other hotels in the area and also evening close to the cruise port. The hotel needs a remodel, carpets in the hallway holds a very old smell. We went down for breakfast at 8:45am, there were no more eggs or yogurt left, breakfast was supposed to be over at 9:30am, lots of time to have refilled. Our friends went down at 9:10am and they still had not refilled any food. Staff did not even greet us when we arrived but I have to say the gentleman on ch... read more
Business response:
Dear Guest, Thank you for sharing your honest feedback. We sincerely apologize for the shortcomings you experienced, including the condition of the hotel, the availability of breakfast, and the service you received upon arrival. Your comments are invaluable as we work toward enhancing our facilities and ensuring a more welcoming guest experience. We are pleased to hear that your checkout experience was better, and we will address the areas needing improvement with our team. We hope you will consider giving us another opportu... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.