Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North

Business response:

Dear Beth, Thank you for your kind words about our front desk team. It brings us great satisfaction to know their professionalism and warmth made a positive impression during your stay. Your appreciation will certainly be shared with the team as encouragement to continue their outstanding work. We look forward to welcoming you back to Extended Stay America for another visit marked by the same thoughtful care and attention. Sincerely, Hotel Management 

Business response:

Dear Shane, We are delighted to know you had such a great experience at Extended Stay America and truly appreciate your perfect rating. It was our pleasure to host you, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Artnel, Thank you for staying with us and sharing your feedback. We apologize for the inconvenience you experienced during breakfast and appreciate your insight regarding access to the area. We are always looking for ways to enhance the comfort and safety of our guests, and your suggestions will be shared with our team. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Jean, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant smells in the hallways and elevator, as well as the condition of the carpeting. Guest comfort and cleanliness are very important to us, and your comments will be reviewed with our team to ensure these areas are better maintained in the future. We appreciate your input and hope for the chance to provide a more pleasant stay next time. Sincerely, Hotel Management