Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North

Business response:

Dear Guest, We’re thrilled to hear you found your stay so enjoyable and that our accommodations left such a positive impression! It’s wonderful to know we’ve earned a spot as your new favorite. At Extended Stay America, we love creating a comfortable and welcoming environment for every guest. Thank you for sharing your thoughts, and we can’t wait to welcome you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear that your stay was such a positive improvement. It’s wonderful to know you loved the comforts of your room and found our team exceptional. Comments like yours truly encourage us, and we are glad that you had an excellent experience. We look forward to welcoming you back to Extended Stay America again. Sincerely, Hotel Management 

Business response:

Dear Guest, Our goal is to create a welcoming and comfortable environment for every guest, and we hope you enjoyed your stay. We truly appreciate your choosing Extended Stay America and look forward to the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We understand how important comfort and readiness are when accommodating a larger group and regret the inconvenience caused by limited bedding availability and difficulty accessing the room upon arrival. Our team aims to ensure each space is prepared and accessible without delay, so this situation has been noted for follow-up and improvement. We are glad the stay still met your overall needs and value the opportunity to welcome you back for a smoother and more comfor... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We sincerely apologize for the condition of the sofa bed and the delayed bedding availability, which caused such discomfort. This is not the level of care we aim to provide. We understand how important a restful night’s sleep is, and your comments will be shared with our team for review. Comfort and reliability remain important priorities for our team, and we hope for an opportunity to welcome you back for a smoother stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and are glad the room itself met expectations. However, we regret that the couch bed comfort fell short, and your comments have been shared for consideration as we continue working to enhance overall comfort. Thank you for staying with us, and we hope to provide a more comfortable experience during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We strive to deliver exceptional service consistently; therefore, we apologize for the disappointing experience you had with us. We will work with our entire team to ensure our guests are always treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management