Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North

Business response:

Dear Guest, Thank you for choosing us and sharing your feedback. We’re glad to know you recognized our efforts to maintain an immaculate and hospitable environment. Your kind words really made our day. Comments like yours are encouraging and serve as motivation for our team. We look forward to welcoming you back to Extended Stay America and delivering another outstanding stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your review with us. Our complimentary grab-and-go breakfast is designed to be a quick, convenient start to the day, and we apologize if it did not meet your expectations. Your comments regarding a more traditional breakfast option and coffee service have been shared with our leadership team for consideration. We hope you will give us another opportunity in the future to provide a stay that better aligns with your preferences. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and taking the time to share your review. We’re delighted to know that you enjoyed your visit and found your accommodation clean and comfortable, as this is precisely the kind of environment we aim to provide for every guest. It’s always rewarding to hear that a guest’s stay goes so smoothly, and we look forward to welcoming you back to Extended Stay America for another pleasant and relaxing stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and sharing your impression with us. We’re sorry to hear that the condition of your room did not meet your expectations. We understand how important a well-maintained environment is to our guests, and we have shared your comments with our leadership team for review as we continue working to enhance our accommodations. We appreciate your feedback and hope you will allow us another opportunity to provide a more comfortable and updated experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. We’re glad to hear that your visit was generally positive and that everything else met your expectations. However, we’re sorry for the oversight by our housekeeping team and apologize for the inconvenience. We will address your concerns with our team to ensure higher standards of room upkeep moving forward. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management