Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North

Business response:

Dear Guest, Thank you for sharing your perspective with us at Extended Stay America. We are pleased that interactions with our team felt respectful and courteous, as genuine care remains a top priority for us. We have also noted your comments regarding the room condition and are continually reviewing improvements to enhance comfort throughout the property. Your feedback is valued, and we would welcome another opportunity to provide a more enjoyable visit should you choose to return. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to learn that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing this feedback with us, as it helps guide continued improvements across the property. Our goal is to provide a stay that feels welcoming throughout, and we appreciate you taking the time to point out areas needing attention. We value the opportunity to improve and would welcome the chance to offer a more comfortable experience during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. We value all perspectives, as they help guide our ongoing efforts to improve the guest experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry for the confusion regarding in-room items and housekeeping service during your stay. Dishware is available at the front desk upon request, and we apologize if this was not clearly explained upon arrival. Moreover, housekeeping is provided on a weekly schedule for extended stays, with additional service available upon request for a fee, and we regret if this expectation was not properly communicated. We understand how these factors may have affected your ove... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We regret that your stay was not as smooth as it should have been and that the service and cleanliness did not reflect the standard we aim to provide. Your comments are important and will be used to address these concerns with our team. We hope you will consider returning so we can provide you with the level of comfort and care you deserve. Sincerely, Hotel Management