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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have actually never stayed in an extended stay before, so i did not know what to expect. It was a little weird that i had to dump my own trash in small grocery bags, bring my linen/towels the reception to get more linen/towels. The smell in the elevator and also in the room was not a good one. I had to take the stairs because the smell was so bad. Im not sure what the smell was in the room but it slapped you in the face as soon as you open the door. The stay was good for what it was but i will not return for another stay!
Business response:
Dear Guest, Thank you for sharing your experience. We regret that aspects of your stay did not meet your expectations, particularly regarding housekeeping services and odors in the elevator and room. Guest comfort is our priority, and we sincerely apologize for any inconvenience you faced. Your feedback is valuable, and we will address these concerns with our team to improve future stays. We appreciate you giving us a chance and are glad to hear that, despite the challenges, your stay was manageable. Should you ever reconsid... read more
Nice place
My Personal Stay The experience was average. I didn’t like the smell in the lobby area and elevator. The room was cozy. However, the bathtub had black spots around the faucet. I’m not sure if it was dirt or mold. Also, there was used underwears (thongs) on one of the top shelves in the closet space area. It was hidden. So, it wasn’t easily noticeable. But I saw it and was disgusted. Front desk wasn’t always available at hours at a time.
Business response:
Dear Naomi, Thank you for sharing your feedback. We sincerely apologize for the cleanliness concerns you encountered during your stay. This does not reflect our standards, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Your experience is important to us, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
exterior security door did not close card reader did not work
Business response:
Dear George, Thank you for your feedback. We regret any concerns you experienced regarding security and understand the importance of a well-maintained facility. Guest safety is a top priority, and we appreciate you bringing this to our attention. Your comments will be shared with the appropriate team to ensure improvements are made. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
The property was fine. The bathroom was a little beat up but it was clean and functioned. I felt safe and comfortable. This was a no frills establishme t
Business response:
Dear Patricia, Thank you for sharing your experience. It’s great to hear that you felt safe and comfortable during your stay at Extended Stay America. Providing a clean and functional space for our guests is always a priority, and we appreciate your feedback. We are continuously working to enhance the guest experience and hope to welcome you back in the future.Sincerely,Hotel Management
It smells bad!
Business response:
Dear Jean-Francois,We apologize for any unpleasant odors you experienced during your stay. Guest comfort is very important to us, and we regret that this aspect of your visit did not meet expectations. Your feedback is valuable, and we will address this concern with our team to ensure a fresher and more welcoming environment. We appreciate your time in sharing your experience and hope to provide a better stay in the future.Sincerely,Hotel Management
Quick and easy check in, parking was accessible. Front staff was polite and always available. Building needs TLC, room appeared clean but had a lingering smell of some sort.
Business response:
Dear Joshua,Thank you for your feedback. We are pleased to hear that you had a smooth check-in experience and that our staff was polite and available. However, we regret that the condition of the building and the lingering smell in your room affected your stay. Guest comfort is our priority, and we will address these concerns to enhance our accommodations. Your input is valuable as we work to improve our services, and we hope to welcome you again for a more pleasant experience in the future.Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 4.5 star rating with 1,225 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.