Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Tonia, Thank you for your kind review! We’re delighted to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience is our top priority, and it’s wonderful to know we succeeded in making your visit enjoyable. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America for another great stay in the future.Sincerely,Hotel Management 

Business response:

Dear Ashley, Thank you for sharing your feedback. We’re glad to hear that your stay was satisfactory, but we understand there’s room for improvement. Our goal is to provide an exceptional experience for all our guests, and we’re continuously working on enhancements to ensure a better stay. Your input is valuable in helping us make those improvements. We hope you’ll consider staying at Extended Stay America again, and we’ll strive to exceed your expectations next time.Sincerely,Hotel Management 

Business response:

Dear Francisco, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide a positive stay for all our guests and are disappointed that we fell short in your case. We will review the issues you mentioned with our team to make necessary improvements. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management