Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Novaldo, Thank you for your feedback. We’re glad to hear you found our team great. We apologize for the disturbance caused by the cleaning staff's activities in the neighboring room. We will review our procedures to minimize noise and ensure a more peaceful environment for all guests. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to provide you with a more restful experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Tara C, Thank you for your kind feedback! We're pleased to hear that you found our staff friendly and helpful during your stay. It's great to know that our location near Cracker Barrel was convenient for you to enjoy dining options. Your satisfaction is our priority, and we look forward to welcoming you back to Extended Stay America for another pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Jesus Chourio, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the strange smell during your stay. We take cleanliness and comfort seriously and strive to provide a pleasant experience for all our guests. We will investigate the issue immediately and take appropriate measures to address it. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management