Extended Stay America Premier Suites - Fredericksburg

Business response:

Dear Guest, Thank you for taking the time to share your feedback. While it’s encouraging to hear that the service you received was exceptional, it’s regrettable that cleanliness issues impacted your stay. Addressing such concerns promptly and effectively is important, and it’s good to know the team responded well. Your comments highlight areas where ongoing vigilance is necessary, and they have been shared with the appropriate departments to help enhance overall standards. We appreciate your understanding and hope future vis... read more

Business response:

Dear Guest, Thank you for sharing your feedback and for recognizing the overall quality of your stay. We sincerely apologize for the inconvenience you experienced with the water temperature in the bathroom. Please know that your comments are taken seriously as we strive to enhance our facilities and guest comfort. We appreciate your understanding and hope you will consider staying with us again, allowing us the opportunity to provide a much-improved experience. Your satisfaction remains our priority, and we look forward to w... read more

Business response:

Dear Guest, We are so glad to hear the warm welcome from our team, which left such a strong impression! Creating that kind of connection is precisely what we strive for at Extended Stay America. It’s wonderful to know you’d choose to come back, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so glad to hear our guest found everything clean and comfortable—exactly the kind of experience we aim to provide! Your feedback truly encourages our team at Extended Stay America to keep delivering a welcoming environment. We are happy we could offer a space that meets your needs, and we hope to have the pleasure of hosting you again the next time you're in town. Sincerely, Hotel Management