Extended Stay America Premier Suites - Greenville - Woodruff Road

Business response:

Aprielle, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for the terrific review! We were happy to read about your great stay with us. Our team works hard to exceed your expectations, so it is nice to know we accomplished this during your stay. Thank you once more for choosing Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

First and foremost, thank you for your continued support. However, we can understand your concerns regarding the price you paid and have taken note of this. We look forward to making your next trip an exceptional one. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one and that you were impressed with our clean property as well as our helpful staff. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are glad you had a fabulous stay at Extended Stay America and that the devoted service provided by our associates far exceeded your expectations. Thank you for such a generous review, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jordan, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some service issues during your stay and that your rest was disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your feedback with our team to ensure we are more consistent in our service levels. We appreciate your feedback and hope you will come back to see us soon. Sincerely, ... read more

Business response:

Dexter, thank you for reviewing your stay at Extended Stay America. We are pleased to read you had an enjoyable time with us. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We look forward to welcoming you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our excellent location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management