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Extended Stay America Premier Suites - Greenville - Woodruff Road
- Hotels
- Greenville, SC
About this business
Location details
1013 Woodruff Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the cleaners and it was quite. I enjoyed my stay.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you had a peaceful stay with us. We will be sure to share your compliments with our housekeeping team. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Friendliness of the staff! The fact that I have stayed before and they remembered me before looking up my reservation so that shows their ability to connect with their customers
Likes: Cleanliness; fitness center machines in good condition; staff helpful Dislikes: breakfast horrible: no towels in fitness area to clean machines or use for sweat; tv remote in fitness area nowhere to be seen; in actual room the shade on window did not work; broken light bulb in one of the bedside lamps: full kitchen but no dishes or silverware
Business response:
Thank you for the feedback. We are glad to read you liked our well-kept property and took advantage of our fitness center. However, we are sorry for the issue you experienced in your room and the fitness area. We will share your concerns with the appropriate team members, so we can take action to prevent these issues from happening again. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going ... read more
Good price, good location... room was not clean Nice hotel. Pretty basic amenities (the "Fitness Center" is a couple of treadmills and an exercise bike). Room was not clean - there was a 5 month old food container underneath the sofa... and food debris. When front desk staff was informed, their response was "I'll leave a note."
Business response:
Michael, thank you for choosing to stay at our hotel. We are pleased to know you liked our location and that you found us to be a good value. However, we are sorry for the cleanliness issue you encountered in your room and regret our front desk associates did not resolve the problem to your satisfaction. We have shared your comments with the appropriate teams so that we can better serve our future guests’. Thanks again, and we hope to welcome you back in the future for a memorable experience. Sincerely, Hotel Management
wish having coffee maker and bottle water in the room
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to see your rating as it states you had a pleasant visit. However, we regret not meeting some of your expectations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Room and property were clean. Comfortable bed. No coffee maker and WiFi was spotty. Microtel and My Place Hotel across the street are typically cheaper with better amenities.
Business response:
Thank you for staying with us. We are glad you loved our well-maintained property and comfortable beds. Please note, coffee-maker and toiletries are available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. Your concerns regarding the wifi have been shared with the maintenance team to fix it immediately. We regret that we did not merit the rate you paid. We value your feedback and hope you will give us another chance to provide you with the hospitality you deserve.... read more
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Woodruff Road
How is Extended Stay America Premier Suites - Greenville - Woodruff Road rated?
Extended Stay America Premier Suites - Greenville - Woodruff Road has a 4.6 star rating with 1,232 reviews.
When is Extended Stay America Premier Suites - Greenville - Woodruff Road open?
Extended Stay America Premier Suites - Greenville - Woodruff Road is open now. It will close tomorrow at 12:00 a.m.