Extended Stay America Premier Suites - Greenville - Woodruff Road

Business response:

Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It is our goal to deliver great value at a fair price. We believe that excellent customer service and our well-kept property makes us an amazing choice. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. Thank you again for staying with us, and we truly hope to welcome you back soon... read more

Business response:

Antoinette, thank you for choosing Extended Stay America and for taking the time to review our hotel. We are glad to know you had an overall enjoyable stay. However, we are sorry for not meeting some of your expectations. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Crsithian, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with the value we offer and that our location was perfect for your needs. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time while you were here and that you liked our well-kept maintained property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad you were pleased with the service provided by our associates and that you had a pleasant time while you were here. However, we're sorry for the trouble with our Wi-Fi and the inconvenience you had due to our housekeeping policy. Please know our service provider has been made aware of the problem, and we are working to ensure we have the proper connectivity throughout the hotel. Also, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, bu... read more

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management