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Extended Stay America Premier Suites - Greenville - Woodruff Road
- Hotels
- Greenville, SC
About this business
Location details
1013 Woodruff Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Did not like that there was a flashing smoke alarm light in our room that flashed all night.
Business response:
Thank you for your review. We are sorry for the disappointment you had due to the fire alarm. We value your concerns and hope you will consider a second visit. Sincerely, Hotel Management
For breakfast there was no deface coffee and a choice of 3double chocolate cupcakes. We went to McDonald’s instead. So much for a free breakfast.
Business response:
Aileen, thank you for being our guest. We regret the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This property is terrible dirty, the lock for my door was broken and they fixed the next day. They don’t clean the room all week we stayed there they cleaned after we leave. Terrible service stay away from this hotel.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. we assure you that what you experienced is not acceptable, and we will take immediate measures to identify why we failed so we can prevent these issues from occurring again. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Manag... read more
The property was clean, the availability of the staff was poor. At “ Breakfast” (which was pathetic.... no coffee was ready before 7:30 AM. ) I was not informed that they did not clean, replace linens, nor remove trash for 7 days..... I was there for two. I will never stay there again and I severely overpaid . Your reviews were not a correct . You really need to make adjustments to what I paid. I am appalled as well they locked me out of my room and I had to pound on a door to arouse someone to update my card key!
Business response:
Thank you for being our guest. We are sorry your stay was not a pleasant one and regret the issues you encountered. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Please know, we always strive to keep our guests informed about all our hotel features by publishing them on all the third-party websites, so we regret you were unaware of this. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to... read more
This hotel shouldn't mention they offer breakfast on online portal. They have very very limited breakfast. Internet connection is poor.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Cleanliness Sheets were soiled and bathroom was disgusting
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Woodruff Road
How is Extended Stay America Premier Suites - Greenville - Woodruff Road rated?
Extended Stay America Premier Suites - Greenville - Woodruff Road has a 4.3 star rating with 1,568 reviews.
When is Extended Stay America Premier Suites - Greenville - Woodruff Road open?
Extended Stay America Premier Suites - Greenville - Woodruff Road is open now. It will close tomorrow at 12:00 a.m.