This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Greenville - Woodruff Road
- Hotels
- Greenville, SC
About this business
Location details
1013 Woodruff Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They need to update ALL new policies on their web site.
Business response:
Charity, thank you for sharing your feedback. We appreciate you sharing your concerns and will review all our websites and take necessary actions. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not very satisfied. Requested two rooms with an extra, roll away bed in each. Found out when I arrived they do not have roll away beds. Asked to pay at time of arrival and lady could not understand we were paying for two rooms on two separate cards. Ended up all on one card. Do not think she was trained properly. Our room #106 had kids or dogs running all evening Thursday and Friday night. Continued Sat night and we called front desk and was told they would call room and have it stopped. Saw no change in problem. Room 110 ha... read more
Business response:
Randolph, thank you for sharing your feedback. We apologize for the issues you had at the front desk and the difficulties you encountered in your suite due to other guests. We will share your comments with the appropriate individuals to address the concerns you outlined. We value you as our guest and regret the inconvenience caused. On a positive note, it was good to read you liked your comfortable, clean suite. We hope you will choose to stay with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Place was clean but it was very hard to get sleep due to the people above me stomping super loud. Was told that there weren’t any rooms on the top floor available so I asked the staff if they can ask the guest to keep it down however the noise continued. More than likely this will be my last stay at this hotel. Too expensive to not get a good night’s rest.
Business response:
Thank you for sharing your feedback. We are sorry your sleep was disturbed due to the noise issues you encountered, and we were unable to resolve it while you were here. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Bathroom door nob was broken, room carpet has mud strains. A 2 star place.
Business response:
Dave, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will relay your concerns to our housekeeping and maintenance teams to take corrective actions. We hope you allow us a chance to improve your impression of us. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Air conditioner was so loud that we could not sleep, it would wake us up all through the night. Room only came with one plastic cup, no breakfast at all. The room had a weird smell, and the bed was uncomfortable
Business response:
Thank you for staying at our hotel and for taking the time to let us know we have room for improvement. Although we believe some of these instances were isolated, we are truly sorry we let you down. We always like to know what our guests think of our property, as this helps us continually evaluate and improve! We do hope you will consider a return visit so we can provide you quality accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Woodruff Road
How is Extended Stay America Premier Suites - Greenville - Woodruff Road rated?
Extended Stay America Premier Suites - Greenville - Woodruff Road has a 4.3 star rating with 1,600 reviews.
When is Extended Stay America Premier Suites - Greenville - Woodruff Road open?
Extended Stay America Premier Suites - Greenville - Woodruff Road is open now. It will close tomorrow at 12:00 a.m.