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Extended Stay America Premier Suites - Greenville - Woodruff Road
- Hotels
- Greenville, SC
About this business
Location details
1013 Woodruff Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness Sheets were soiled and bathroom was disgusting
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Place seems new. That’s all I liked. Needed help with several things and got no help from the staff. Place hard to find. Located behind another build hidden
Business response:
Thank you for staying at our hotel. We are sorry for the issue you encountered while visiting our hotel and regret the disappointing stay you had with us. We will share your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Almost Couldn’t sleep there was a bright strobe light blinking from ceiling all night .
Business response:
Paul, we are sorry for falling short of your expectations for a hassle-free and enjoyable stay. We wish to have been informed about the inconvenience as our front office team would have done their best to make your trip a better one. Please re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Hotel is new and clean, but not enough staff. There were no breakfast and drinks. I was disappointed.
Business response:
Thank you for staying at our hotel. Although you liked our well-kept property, we are sorry for not meeting your expectations with regard to the grab-and-go breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will visit us again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management
The walls and floor are paper. You can hear everything. Very noisey no sleeping there
Business response:
Thank you for your review. We apologize that you were disturbed by the noise from other guests. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
I thought it was a nice place in a nice location. Rafael, met him when we checked in. SUPER NICE! A Front Desk Clerk every Hotel establishment should have, his hospitality was stellar to say the least. Next night, young lady at front desk, nice, accommodating, and kind. She was prompt in getting our key to work to gain entrance to the room. Next morning spoke with Velma to extend stay for additional evening. She confirmed, I left, dropped my son off at school and had an enormous amount of work to complete. Velma called my so... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. As we work with best available rates, published rates may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please reach us out at our hotel. On a positive note, we are glad to read you liked the service provided by Rafael. We will share your compliments with her.... read more
When I checked into this hotel, it had only been open for two days. It should not have been open for another week. The building was clean and the bed was comfortable, but there were problems that a prepared business would not have allowed. The fault lies not with the staff, but the management. For the first 24 hours of my stay, there was no hot water in the building. The staff didn't know where the boilers were to troubleshoot. The in-room stovetop seemed to be disconnected from any power source, so I ended up microwaving a ... read more
Business response:
Thank you for choosing to stay with us. We're glad to know you liked our well-kept hotel and that you were impressed with your bed. However, we apologize for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Woodruff Road
How is Extended Stay America Premier Suites - Greenville - Woodruff Road rated?
Extended Stay America Premier Suites - Greenville - Woodruff Road has a 4.3 star rating with 1,600 reviews.
When is Extended Stay America Premier Suites - Greenville - Woodruff Road open?
Extended Stay America Premier Suites - Greenville - Woodruff Road is open now. It will close tomorrow at 12:00 a.m.