Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for your kind words! We're delighted to hear our front desk team made a great impression. We’ll be sure to share your feedback with them. We look forward to seeing you again soon! 

Business response:

Dear Guest, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us with your dog next time you are in the city.Sincerely,Hotel Management 

Business response:

Thank you for the kind words! We're thrilled to hear you enjoyed our clean, modern hotel and that our team made you feel welcome. We look forward to your next visit! 

Business response:

Thank you for your review! We're so glad to hear you had a clean and quiet stay—comfort and relaxation are what we aim for. We hope to see you again soon! 

Business response:

Dear Guest, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. We’re sorry to hear you were disappointed with the floor assignment. Please know that the room type you booked was only available on the first floor during your stay. While we always do our best to accommodate special requests, they are subject to availability. We hope to have the opportunity to welcome you back and provide a better experience in the future. 

Business response:

Thank you so much for the perfect rating! We're glad you enjoyed your stay and hope to welcome you back again soon! 

Business response:

Thank you for your feedback. We're glad to hear you enjoyed your breakfast overall. We apologize for the inconvenience regarding the hot water. For future reference, the hot water spigot is located on the side of the coffee machine closest to the creamer station. We’ll be sure to make this more clear for our guests moving forward. We appreciate you staying with us and hope to welcome you again soon! 

Business response:

Dear Guest, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to close to shopping was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management