Extended Stay America Premier Suites - Lakeland - I-4

Business response:

Dear Walter, Thank you for sharing your feedback. It is nice you had a satisfactory stay. However, we are sorry about the noise issues you encountered, and it is disappointing to know we fell short of providing the quality experience you deserve. Our front desk team is always here to assist you and improve your time with us. Guest satisfaction is our top priority, and we are committed to improving it. We hope you’ll give us another opportunity to provide a much better stay.Sincerely,Hotel Management 

Business response:

Dear Eric, Thank you for sharing your feedback. We’re glad to know your stay was satisfactory overall. We strive to provide a comfortable and convenient experience for our guests, and we appreciate your comments, which help us improve. If there’s anything specific you feel we could have done better, please don’t hesitate to let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Tenisha, Thank you for your kind words! We’re delighted you and your family had an enjoyable stay with us. It’s wonderful that you found our property clean, family-friendly, and our staff provided excellent service. We’re also glad that you appreciated our grab-and-go breakfast! Your feedback means a lot to us, and we appreciate you sharing your experience. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management 

Business response:

Dear Lisa, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management