Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Bryan,Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained. We also work very closely with the local police department to keep all of our guests safe and secure during their stay. We acknowledge your suggestions for enhancing our breakfast selections. We are committed to considering your feedback as we continuously strive to improve our offerings. We look forward to ... read more

Business response:

Dear Wilkin,Thank you for sharing your thoughts about your recent stay. We are glad to hear you enjoyed your time with us overall. However, we apologize you were inconvenienced by the lack of a pool. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management 

Business response:

Dear Rhonda, Thank you for your positive feedback and appreciation of our hotel amenities. We're delighted to hear that you enjoyed your stay, especially the kitchen, bathroom, and comfortable bed in your room. Providing a pleasant and comfortable experience for our guests is our priority, and we're glad that we could meet your expectations. Your kind words motivate us to maintain our standards and continue improving. We look forward to welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Ma... read more

Business response:

Dear Juan, Thank you for your feedback. We apologize for the inconvenience regarding the lack of conditioner. We are reviewing our amenities to better meet guest expectations. Your comment about the mattress will also be taken into consideration for future improvements. Your satisfaction is important to us, and we appreciate your input. We look forward to welcoming you back for a better experience.Sincerely,Hotel Management 

Business response:

Dear Diane, Thank you for staying with us and posting your kind remarks about our hotel. It is a delight to read that you enjoyed our outstanding service and found us to be an excellent value. However, we regret that the breakfast did not meet your expectations. We will share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management