Extended Stay America Premier Suites - Melbourne - Palm Bay

Business response:

Dear Robert,Our hotel's prime motto is providing clean accommodation and a fresh hotel experience. It is disappointing thata few expectations were not met, and we regret that there were smell issues in the room, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Apart from this, we hope you had a pleasant time, and we hope you will return for a better experience.Sincerely,Hotel Management 

Business response:

Dear Rebey, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Jesus, Thank you for your positive feedback. We are delighted to read you found good value in your stay at Extended Stay America. Providing a pleasant and affordable experience is our priority. We look forward to welcoming you back soon and exceeding your expectations on your next visit.Sincerely,Hotel Management 

Business response:

Dear Sue, We're sorry to hear about your experience. While we aim to provide a satisfying breakfast, we understand your disappointment with the lack of creamer. Please note that we offer a grab-and-go breakfast option for our guests' convenience. Your feedback regarding our facilities is valuable, and we'll work to improve in this area. We hope you were able to enjoy other aspects of your stay, and we appreciate your understanding. Should you choose to stay with us again, we'll strive to make your experience more enjoyable.S... read more