Extended Stay America Premier Suites - Melbourne - Palm Bay

Business response:

Dear Alain, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Gwen, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management 

Business response:

Dear Gwen, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Vickers, Thank you for taking the time to provide feedback about your stay at Extended Stay America. We're glad that Damian provided a warm welcome, and we appreciate your understanding regarding the check-in process. We're also pleased to know that you found the rooms perfectly clean and everything in excellent condition. Your kind review is greatly appreciated, and we look forward to hosting you again.Sincerely,Hotel Management