Extended Stay America Premier Suites - Melbourne - Palm Bay

Business response:

Dear Pedro, Thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Valdomiro Damiao, Thank you for rating your experience at Extended Stay America. We always aim to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management 

Business response:

Dear roy, Thank you for choosing our hotel during your recent visit to Melbourne. Our team works hard to provide a well-maintain and comfortable environment throughout our hotel areas. However, we apologize for the temporary AC issue and any inconvenience this caused you. We understand how frustrating it can be when maintenance issues arise, and we are sorry we could not get everything fully operational immediately. Please be assured we will address this with the concerned individuals for improvement, and we hope you will al... read more

Business response:

Dear Cesar, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management