Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Hidenori, Thank you for reviewing our hotel. We strive to provide an exceptional experience for every guest, and we are happy you enjoyed most aspects of your stay. However, we regret our complimentary wifi did not meet your expectations. Thank you for bringing this to our attention; we will address this appropriately. Please know that our front desk is staffed around the clock, and we are always happy to assist in any way to ensure we make the most of your time with us. We appreciate your business and hope to have you ... read more

Business response:

Dear Jeffrey, Thank you for your excellent feedback regarding your stay at Extended Stay America. We appreciate you letting fellow travelers know how much you enjoyed your time here. Thank you so much for mentioning our newly remodeled accommodations. It is lovely to read our guests love our new look. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Henry, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. In the future, please know our front desk is always available to make the most of your visit. Your patience is much appreciated, and we hope to see you again soon. Sincerely,Hotel Management