Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Thank you for being our guest. We are glad you had an overall pleasant stay. However, we apologize for the poor service delivered by one of the members of our shuttle service. Your feedback will help us improve our performance going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your stay. We're sorry for the sofa bed in your room did not meet your expectations, and for the inconvenience you had due to it. Kindly note our front desk is staffed 24 hours a day, so we would have been happy to address this issue if you had alerted us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Alexandee, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are delighted to know how much you enjoyed our hotel and the convenience of our shuttle service. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Roberto, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. However, we regret any inconvenience caused due to our hotel policies. Your business is appreciated, and we look forward to welcoming you back again soon. Sincerely, Hotel Management