Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Fabian, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know you had a pleasant time while you were here and that you appreciated the convenience of our shuttle service. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Pauline, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know we met all your expectations and you had a great stay with us. Also, we will be sure to share your compliments with the associates you mentioned for taking good care of you. On behalf of everyone here, we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you had an overall pleasant stay. However, we apologize for the poor service delivered by one of the members of our shuttle service. Your feedback will help us improve our performance going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your stay. We're sorry for the sofa bed in your room did not meet your expectations, and for the inconvenience you had due to it. Kindly note our front desk is staffed 24 hours a day, so we would have been happy to address this issue if you had alerted us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Alexandee, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management