Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Efraim, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry you were disappointed with the sofa bed in your room and for not meeting your expectations with our grab-and-go breakfast. We assure you that we will share your feedback with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Ma... read more

Business response:

Thank you for the glowing review of Extended Stay America. We're delighted to know you were pleased with the service provided by our staff and that our location was convenient for you. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at Extended Stay America. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for you were unhappy with our housekeeping services. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management