Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Frederic, Thank you for sharing your feedback. While it is encouraging that the location was convenient during your visit, the overall experience you described regarding cleanliness, the morning offering, and the value expected is not the impression our team hopes to leave with guests. Our goal is always to provide a comfortable environment and a satisfying stay, and comments like yours are important in helping us review our standards and continue making improvements. We truly appreciate you bringing these concerns to o... read more

Business response:

Dear CARLOS, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We take cleanliness and guest comfort very seriously, and we want to assure you that we maintain strict pest control measures throughout the property. We understand your concern and regret the distress caused. Your comments help us reinforce our standards and ensure that all guests have a comfortable experience. We hope to welcome you back for a stay that reflects our commitment to cleanliness and care. Sincere... read more

Business response:

Dear Aiandra, We are truly sorry to read how disappointed you were with your stay. We understand how frustrating it can feel when the experience does not reflect the value you anticipated. Your comments are taken seriously and will be shared with our leadership team as we continue working to improve our accommodations and overall guest experience. We regret that we did not leave a better impression and would welcome the opportunity to provide you with a more positive and worthwhile stay in the future. Sincerely, Hotel Manage... read more

Business response:

Dear Lisa, Thank you for sharing your feedback. We’re glad that the convenient location and welcoming team made a positive impression during your stay. We understand how the condition of the bathroom amenities affected your comfort, and we appreciate you bringing this to our attention. Guest satisfaction and a well-prepared environment are very important, and your observations help highlight areas where improvements can enhance future experiences. We value your input and hope that on your next visit, you are able to enjoy a ... read more

Business response:

Dear Mauricio, Thank you for sharing your feedback. We understand how important functional amenities and a satisfying start to the day are for a comfortable stay, and we recognize how these aspects affected your experience. Comments like yours are valuable, as they help highlight opportunities to improve guest comfort and convenience. We appreciate you taking the time to provide your observations, as they guide enhancements for future visitors. We hope that on your next visit, you are able to enjoy a stay that feels fully eq... read more

Business response:

Dear Ivan, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management