Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Sheron, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced due to the smoke, bathroom condition, and breakfast offering. Your concerns are taken seriously, and we are addressing these areas to ensure a cleaner, safer, and more pleasant environment for our guests. We appreciate your input, as it helps us improve our services. We hope you might consider giving us another opportunity to provide a more enjoyable and comfortable stay that better reflects the quality we strive to de... read more

Business response:

Dear Bosco, We work to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Our complimentary grab-and-go breakfast is designed to provide a quick, convenient start to the day. Your valuable input will be shared with our leadership team to identify opportunities for enhancement. Guest insights, such as yours, are valuable in guiding ongoing enhancements. We appreciate your feedback and hope t... read more