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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Disappointing Bathtub peeling, chairs were stained, bathroom had a sliding door that slid into the walls and didn't close, asked for a pillow for the pull out sofa, and was told they didn't have any. Nor did they care. No pillows?? Really?? Unheard of. Mini Breakfast fridge holding 3 mini yogurts was locked with a sign to call management to open. Really?? We are not talking Godiva chocolates. Muffins were too small to satisfy a child. Oatmeal but no hot water. Couldn't find a plate, bowl, or utensils to eat with anyway. $160... read more
Business response:
Dear Kathleen, We are sorry for your issues during your stay, including the bathroom condition and lack of satisfactory breakfast options. Our team is taking immediate action to address these concerns. We apologize for any inconvenience caused and appreciate your feedback. We will strive to ensure a better experience for you in the future. Sincerely, Hotel Management
Bad
Fair Piden un depósito que aún no retornan a mi tarjeta de crédito y la cama estaba ladeada dormí como si estuviera inclinada . Me ofrecieron una habitación doble cama queen o king y era doble.
Business response:
Dear Andrea, Thank you for staying with us and sharing your experience. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We will look into this; thank you for letting us know. We are also sorry to read about your concern regarding the deposit. Refunds over $100.00 will be mailed by check within 14 days of departure. Please don't hesitate to reach out to us at the hotel if you have any queries regarding this. It was wonderful to ha... read more
pésimo. llegue y me dijeron que no había habitación disponible después de haber hecho mi reserva 2 semanas antes
Business response:
Dear Guest, We were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best. Sincerely, Hotel Management
Decepção o que mais me incomodou foi o fato de eu ter pago a reserva antes e mesmo assim foi exigido um calção no valor de $100 que seria devolvido após o checkout que foi feito no dia 19/05/23 e até agora não me devolveram o valor. Outra decepção foi o café da manhã, se é que se pode chamar aquilo de café da manhã, primeiro que não tem mesa nem lugar para as pessoas tomarem café, quando fomos nós servir nem café tinha, aí veio uma funcionária com a cara mais emburrada do mundo falando que iria repor, é assim o fez, colocou ... read more
Business response:
Dear Rejane, Thank you for choosing us. We are sorry you had to pay $100 on your arrival, which you were unaware of. This amount is charged to guests paying the room rent in cash. It takes 14 days for it to reach you, and you can also reach out to our desk for further assistance. Also, we regret your disappointment with the breakfast choices that did not live up to your expectations and are sharing your remarks with our team for further improvement. Our commitment is always to offer better service for our guests, and we look... read more
Horrible hotel and staff Everything from the first moment till the end , staff are very rude , hotel is dirty , they wanted to kick us out because I asked for creamer and said this what you have , if u don’t like it , just leave Rude staff , they wanted to kick us out because I asked for creamer for the Nasty coffee they have .
Business response:
Dear Wael, Thank you for evaluating your stay. We apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We have also shared your comments regarding cleanliness with our housekeeping team to ensure this does not happen again. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Managemen... read more
Bad desayuno nada
Business response:
Dear Raul, Thank you for being our guest. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. We were sorry to read that you did not thoroughly enjoy our breakfast. We will follow up with our food and beverage team to see how to improve. Thank you for your feedback, and we hope to see you again soon. Sincerely, Hotel Management
Disappointing Al registrarme me pidieron la tarjeta de crédito para retener un depósito” de seguridad “ de 100 dólares que me reembolsarían al check out, nunca lo hicieron y sigo esperando que lo hagan, el # de mi tarjeta es VISA 4772133042709144 por favor háganlo gracias El desayuno, no es un desayuno en sí, es solo un snack
Business response:
Dear Jorge, Thank you for evaluating your stay. We apologize for not meeting all of your expectations with our complimentary breakfast. We value your feedback as we continually strive to improve our guest experience. We have noted your comments as we continuously strive to improve our services and want our guests to start their day off right. We are sorry to learn about your concern regarding the deposit. Refunds over $100.00 will be mailed by check within 14 days of departure. If you still have any queries regarding this, p... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,102 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.