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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair Todas las puertas están dañadas no abren, la piscina no sirve Cupcake y granola bar no es desayuno
Business response:
Dear Teresa, Thank you for being our guest. We apologize for the disappointment you experienced with our grab-and-go breakfast options and any problems you encountered with the door and pool facilities. We will address this immediately and genuinely appreciate your bringing this to our attention. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better ... read more
Fair L’équipement était incomplet Pas de service de nettoyage La piscine était fermée
Business response:
Dear Barbara, Thank you for choosing our hotel and sharing your valuable comments. We are sorry your stay was not the pleasant experience you should always expect from us. Your feedback has been shared with our team to ensure such matters do not impact future guests. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Bad
Need to be more well manager Overbooking No help after hours for check in ( I had to wait one hour ) Location
Business response:
Dear Andre, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Sincerely, Hotel Management
Very Poor El trato del personal, sobre todo en counter, nada amables, no responden no el saludo. Cuando solicitamos tazas para tomar café , no tenían ( aun cuando ofrecen ello en sus servicios de habitación) , aire acondicionado muy ruidoso, sofá cama ruidoso e incomodo. No nos gusto
Business response:
Dear TANIA, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if any of our associates did not show this to you during your visit and understand your disappointment regarding the issues you mentioned. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve. Sincerely, Hotel Ma... read more
Disappointing The bedroom was not up to par for the following reasons - shower had some mold and low water pressure in the shower head, under the AC had broken metal, there were no cups or other utensils in the room, the room could not be cleaned unless we were staying for over 7 days (with young kids, this is not realistic). Outside of the bedroom was not up to par for the following reasons - The carpet in the hallway was generally dirty and was not cleaned for the duration of our trip which was 6 days long (someone spilled... read more
Business response:
Dear Guest, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize for the housekeeping concerns you experienced. This is not typical of our regular performance, and we will address it appropriately. Thank you for choosing us, and we hope you will stay with us another time so we can provide you with a more satis... read more
Nice clean big room Left early and still didn’t get my money back Clean and quiet
Business response:
Dear Guest, Thank you for being with us and sharing your review. We are glad to know you like the room nice and clean. However, we are sorry you left the hotel sooner than expected. We are looking into the concern regarding the refund you mentioned. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. So please bear with us; in the meantime, we suggest you contact us directly if further assistance is needed. We hope to host you again in the future. Sincerely... read more
Fair
Fair
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,078 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.