Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Cyro, Thank you for choosing us. It is glad you had a pleasant stay and were pleased with the spacious room. However, we are sorry for your disappointment due to the cleanliness issues you encountered. Your remarks are shared with our housekeeping team for further review and action. Our front desk is available 24 x 7 to help you to improve your visit. Please give us another chance to prove we are up to delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Perez, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Vanessa, Thank you for choosing our hotel during your recent visit to Miami. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us, and your comments allow us to address areas that could have made your stay more enjoyable. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time ... read more

Business response:

Dear Carlos, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad you enjoyed most of your stay; however, we are sorry to learn of your concerns regarding the deposit, and we would love to resolve this for you. Please reach out to us at the hotel so we can review your charges and assist you further. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management