Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Cristine, Thank you for writing an excellent review. We appreciate your kind remarks about our hotel's location and services. However, we are sorry for the breakfast issues that did not meet your expectation. We will share your comments with our concerned individuals for improvement. We look forward to seeing you again at Extended Stay America. Have a great day! Sincerely, Hotel Management 

Business response:

Dear Melissa, Thank you for choosing us. Although you had a pleasant stay, but we are sorry for the disappointment. We regret you had to pay $100 on your arrival, which you were unaware of. This amount is charged to guests paying the room rent in cash. It takes 14 days for it to return to you, and you can also reach out to our desk for further assistance. Also, we apologize that our housekeeping team missed a few spots in the room preparation, which caused inconvenience to you. We value your feedback and hope you will return... read more

Business response:

Dear Elmira, Thank you for being our guest. It is good to know you had a pleasant stay and were pleased with the spacious suite. However, we are sorry for the breakfast concerns that you encountered. Your remarks are shared with our team for review and improvement. We appreciate your business and hope you will consider staying with us again so we can provide you with better service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management 

Business response:

Dear Maribel, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your time and that our property met your expectations! However, we are sorry for your concern during your time with us, and we appreciate you bringing this to our attention and will improve this. Please revisit the next time you are in the area for another beautiful experience. Sincerely, Hotel Management