Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Norma, Thank you for choosing Extended Stay America. It is wonderful to read that you enjoyed our superb service and location and found us to be an excellent value for the area. We are sorry to learn that the deposit policy came as a surprise. We will share your feedback with our front desk so they can communicate our services and amenities during guest arrivals. Thank you for being our guest, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Dear delfina, Thank you for selecting our hotel and taking the time to write a review. We are sorry to learn that our team was not as responsive as they should have been in accommodating you. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you again for your candid feedback, and we hope we can leave you a much bett... read more

Business response:

Dear Rachel, Thank you for staying with us. We are very sorry you didn't have a restful night's sleep. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We are sorry that you found your sofa bed to be uncomfortable. We will look into this; thank you for letting us know. Thank you for mentioning how much you enjoyed the cleanliness of our hotel and exceptional hospitality. We appreciate your business and hope you will come and stay with us again. Sincerely, Hot... read more