Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear RAJEN, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting your visit, and we hope you will return on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Charles, We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Thank you once again.Sincerely,Hotel Management 

Business response:

Dear John, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement.... read more

Business response:

Dear Luis, Thank you for choosing Extended Stay America and your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management 

Business response:

Dear ANGEL, Thank you for sharing your experience with other travelers. We are delighted to learn you found our hotel so comfortable and spotless. Thank you again for your feedback; we hope to see you soon.Sincerely,Hotel Management