Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Mennietta, Thank you for your kind review about Extended Stay America! We are delighted to hear that you found our hotel very clean and nice. Providing a comfortable and pristine environment for our guests is a top priority for us. Your positive feedback is greatly appreciated and serves as motivation for our team. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us, and we appreciate your recommendation. Safe travels!Sincerely,Hotel Management 

Business response:

Dear CARLOS, We are thrilled to hear you had a comfortable stay at Extended Stay America! Providing cozy and relaxing accommodations is our goal, and we are delighted we could meet your expectations. Your comfort is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel management 

Business response:

Dear Gloria, Thank you for choosing us and sharing your feedback. We are delighted to hear you had a positive experience during your stay. Providing a clean and convenient environment for our guests is our priority. We are glad to hear that our location met your needs and allowed you to explore the places you wanted. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management 

Business response:

Dear Lina, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. We have shared your feedback with our associates and will use this as an opportunity to improve. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Mana... read more