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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Extended Stay America Hotel Miami - Brickell - Port of Miami is located at 298 SW 15th Rd, Miami, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Short stay and great service This was a great stay and excellent customer service from Javier. The room was very comfortable to stay in, and the area was in close proximity to the grocery store for families.
No room service. Unless you book for seven night, your room will not be serviced. I understand not having made service, however I would have expected clean towels delivered to your room, and trash pick up. If you want clean towels, you must bring the dirty ones to the front desk and pick up the clean ones. Self serving place. Front desk staff friendly and helpful though.
Business response:
Dear Martha, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we clearly communicate our services and amenities... read more
Bed was very comfortable,staff friendly,very clean.
Business response:
Dear Barbara, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management
All fine except for the grab and go breakfast who was very LOW level. On top of that I had to wait over 20 minutes for some regular sugar!!!!!
Business response:
Dear Pascal, thank you for taking time out of your day to post a review. Although we were thrilled to read that you loved your overall stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Please also accept our apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and ... read more
Quarto limpo e muito confortável. Mau isolamento
Overall a good stay Very clean, very nice staff. Room with "double beds" is more like twin size. Very small.
Business response:
Dear Jessica, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 4.3 star rating with 1,133 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.